Contact Us 

Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

We're happy to help!

Questions, concerns...? We want to help. Send us a message below
Thanks for contacting us. We'll get back to you as soon as possible.

Beauty Rennora 
EXODIAR LTD

Founder

MOHAMED ATIK FTOUH

Office

71-75, Shelton Street, Covent Garden, 
London, UNITED KINGDOM

Rue Andalous 5, 
RESD AL BOUCHRA ETG 6 APPT 16, Tanger, Morocco

Email us

exodiar.tech@gmail.com
contact@beautyrennora.ca

Call us

Phone: 
0044 7 441476419
00212677434024
8:00AM - 5:00PM CST

Frequently asked questions

Have questions? We’re here to help
How long does it take to complete an order?

We typically process orders within 1-2 business days after payment confirmation. Custom orders or special requests may take slightly longer, depending on availability and production time. Once your order is shipped, you will receive an email with tracking details.
Can I inspect the goods before receiving them?

At this time, we do not offer in-person inspections before delivery. However, we conduct a strict quality control check before dispatching every order. If you have any concerns upon receiving your order, please contact our customer support team for assistance.
What should I do if there is a problem with my custom order?

If you experience any issues with your custom order, please contact our support team within 48 hours of receiving your package. We will assess the situation and offer the best solution, whether that be a replacement, exchange, or refund. To speed up the resolution process, please provide clear photos and a detailed description of the issue.
How long does shipping usually take?

Shipping times vary depending on your location within Canada:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days

Please note that shipping times may be affected by customs clearance or high-demand periods. You will receive a tracking number once your order has been dispatched.
How often does it need to be sharpended?

The frequency of sharpening depends on usage. For regular use, we recommend sharpening it every 2-4 weeks to maintain optimal performance. If used frequently or for heavy-duty tasks, sharpening may be needed more often. Be sure to follow the manufacturer’s care instructions for the best results.